Privacy Policy

1. About us and other important information

Angel Advance Limited (“we”, “us”, “our”) is a private limited company registered in England and Wales with company number 08080440, and is authorised and regulated by the Financial Conduct Authority. We are the controller and responsible for your personal data and are registered as a data controller with the Information Commissioner’s Office (registration number Z3461818).

If you have any questions or concerns about how we use your personal information you can contact us in the following ways:

  • By telephone on 01925 599400
  • By email at and addressing your email to the Data Protection Officer
  • By post at Angel Advance, St Andrews House, The Links, Kelvin Close, Birchwood, Warrington, Cheshire WA3 7PB, and addressing your letter to the Data Protection Officer – Bethan Banks.

Please note that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2. Changes to this policy and your duty to inform us of changes

We keep this privacy policy under regular review and will post any updated versions on this website. This version was last updated on 19 May 2021. Please check regularly for any updates to this policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes or you find that any of the personal data which we hold about you is incorrect or incomplete.

3. What is this privacy policy for?

This policy explains how we collect and process your personal data through your use of this website and our services, including any data that you may provide to us. It will also explain how the information is stored and used when you access our services.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.

4. Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

5. Why we need to process your data

We need to have a proper reason to process your data. These reasons are:

  • Where you have given us consent
  • Where we need to in order to comply with the law
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to perform the contract into which we are about to enter or have entered into with you

We require certain information in order for us to provide our services to you. If you are unwilling or unable to provide us with this information, then we will not be able to provide those services to you.

We will only collect as much information as we need for the purpose we have collected it. We have listed those reasons in section 6.

Different parts of this policy will apply depending on whether you make an online enquiry or enter into a solution with us, and also on the solution you choose to enter.

6. Information we collect and how we use it

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We do not always rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We may also process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground on which we are relying to process your personal data where more than one ground has been set out in the table below.

The types of personal information that we collect about you and our reasons for collecting it are as follows:

Category Data collected Reason Basis for Processing
  • Name
  • Date of birth
To identify you
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  • Address
  • Email address
  • Telephone numbers
To contact you and send you necessary correspondence
  1. Performance of a contract with you
  • Residential status
  • Marital/relationship status
  • Dependents/ other people in your household (including children)
  • Employment status
To understand your circumstances and tailor our advice to your situation.
Understanding the number of dependants that are living in your household and that you have responsibility for, will help us in providing solutions for you.
  1. Performance of a contract with you
  • Income and outgoings
  • Debts (including the names of your lenders/creditors, the balances owed and unique references)
  • Bank account details
  • Card details
  • Assets
To build a budget and work out what you can afford to pay towards your debts
To offer you suitable and tailored debt advice
To contact /negotiate with your creditors
To take payments from you
  1. Performance of a contract with you
Documentary Documents that include data about you such:

  • Bank Statements
  • Identification
  • Creditor Letters
  • Letter of authority
To verify information that you’ve provided
  1. Performance of a contract with you
Public Information Information from publicly available sources such as:

  • Insolvency Register
  • Electoral Register
  • Internet
To verify information that you’ve provided
  1. Performance of a contract
  • Permissions that we have from you
  • Preferences
To make sure that our communications with you are lawful and appropriate (including receiving marketing from us and our third parties and your communication preferences)
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
  • Information about how you use our site and services
  • Browser type, version and device used.
To analyse usage of our site and performance, and make improvements
  1. Necessary to comply with a legal obligation
  2. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)