We understand how life-affecting it can be to deal with debt, and it is part of our culture to make a positive difference in the lives of our Customers. We are continually working to ensure that we have the tools to do just this and our commitment to ensuring that every customer has access to the right solution has led us to become a competent authority for offering Debt Relief Orders (DRO), and we also have an Insolvency Practitioner who can offer Individual Voluntary Arrangements (IVAs).
We provide free expert debt advice to help individuals manage their debts.
People are at the heart of everything we do, and we strive to help everyone that comes to us with debt problems.
At Angel Advance, the fair treatment of Customers is central to our culture, and our culture is illustrated by our core values which are:
Fair . Approachable . Integrity . Transparent . Honest .
We are fair to Customers, creditors and our staff. We will always base decisions upon facts, will give straightforward and unbiased information, and will always strive to achieve the right outcome for all parties.
We work hard to make sure that our Customers believe and trust in us, that they are comfortable communicating openly and honestly with us, without any feelings of insecurity.
We take pride in knowing that our organisation is ethical, fair, honest and knowledgeable, and we endeavour to build trust and confidence with all of our Customers and other parties that we deal with.
We won’t mislead about what we or our products can do. We will make sure we always communicate in a way that Customers can clearly understand and will never hide information from Customers or creditors.
We will be honest with Customers about what is available to them, how much it will cost and how their financial situation will be affected. We will also be honest about what we can’t do, any risks and any outcomes that are not possible.